Travut

RedBik Travut
Term of Use

Notice date : Jan 02, 2021

  1. 1. Purpose

    These terms and conditions aims to stipulate the rights, obligations and responsibilities of the “Company” and users in using the services(hereinafter referred to as “Services”) provided by Web site(https://www.travut.com/) and applications operated by RedBik(hereinafter referred to as “Company”)”

  1. 2. definition of terms

    The terms used in this Agreement are defined as follows:

    • “Vutler” means a person who, as the agent, provides travelers with various travel-related services.
    • “Service” means the accompanying, delivery, chat-based guidance that travelers receive from Vutler in accordance with their service contract.
    • “Traveler” means a person who enters into a service contract with Vutler and receives services from Vutler through the mediation.
    • “Fee” means the remuneration paid to RedBik by the Traveler in exchange for the arrangement of a service contract with Vutler.
    • “Vutler fee” means the remuneration paid to Vutler by the traveler in return for the provision of the service.
    • “Service Charge” means the sum of the fees paid to us by the Traveler in connection with the Service Agreement under this Agreement and the Vutler fees paid to Vutler.
    • “Meeting point” means the place where Vutler and the traveler have promised to meet for service.
    • “Tardiness time” means the time elapsed between the Vutler and the traveler’s appointment to meet at the Meeting Point for service until the person actually arrives at the Meeting Point.

  1. 3. the status of the parties to the service contract and the company

    The legal entity that enters into a service contract with the traveler and provides the service is Vutler, and through the platform, the company act as an intermediary for traveler to enter into a service contract with Vutler and receive the service according to the date and conditions desired by the traveler.

  1. 4. Vutler’s status as an independent party

    The company only broker a travel agreement between traveler and Vutler, and confirm that Vutler is not in employment with us. Furthermore, it is clear that we do not take any responsibility as a employer for Vutler.

    Vutler has fulfilled all the statutory authorization, registration, reporting, insurance, deductions, deposits, etc. necessary for the performance of Vutler’s Terms and Conditions, and we are not responsible for any damages or any other third party due to Vutlers’ violation of the relevant statutes.

  1. 5. Composition of service contract

    The service contract is the contents of the contract as shown in the service verification certificate or payment request presented to traveler by Vutler.

  1. 6. basic obligations of the parties and the company

    Vutler shall faithfully fulfill its obligations under the Service Agreement to provide travelers with safe and satisfactory service in advance and other arrangements made with the traveler.

    Travelers faithfully fulfill their obligations under the service contract and actively cooperate with Vutler for a safe and enjoyable service.

    The company faithfully perform the duties in the act of intermediary service contracting.

  1. 7. Service Contract

    The service contract is valid as the traveler and Vutler agree on the terms of the service through chatting and the traveler responds to the payment requested by Vutler

  1. 8. Service Charge

    Travelers will pay the company the amount requested by Vutler as a consideration for the brokerage and provision of service contracts.

    Fees will be paid according to a separate agreement, and Vutler fee will be limited to the remaining amount of service charge.

    Travelers will pay the service charges in the manner specified by us.

  1. 9. requirements for changing service conditions and settlement of fees, etc.

    Travelers will pay the company the amount requested by Vutler as a consideration for the brokerage and provision of service contracts.

    Fees will be paid according to a separate agreement, and Vutler fee will be limited to the remaining amount of service charge.

    Travelers will pay the service charges in the manner specified by us.

  1. 10. cancellation before service commencement by traveler and compensation

    If a traveler terminates a service contract after the service contract has been signed and before the commencement of the service, Vutler will refund all or part of the service charge to the traveler in accordance with the cancellation refund policy of this Agreement.

    Under this section, the company shall not be liable for any other obligations or liability for law-related matters, such as compensation incurred between Vutler and travelers.

  1. 11. cancellation before service commencement by Vutler and compensation

    If Vutler terminates the service contract with the traveler, Vutler shall be liable for damages incurred by the traveler. In such cases, the amount of compensation shall be as prescribed in Article 21, but if it is objectively proved that the actual amount of damage suffered by the traveler exceeds the amount of damage under Article 17 paragraph 4, Vutler shall be responsible for compensating the traveler.

    In the event that the company fulfill the obligation under paragraph 1 to compensate travelers on behalf of Vutler, the company may claim to the Vutler the amount of compensation paid to the Traveler.

    If Vutler cancels the service contract under this section, Vutler shall be liable for the considerable amount of the fees listed on the Service Verification as damages incurred by the company in addition to the damages to the traveler referred to in paragraph 1.

  1. 12. Start and End of Service

    The start time of the service is when the traveler meets Vutler and sets the start of the service on the platform, and the end time is the end time on the platform.

  1. 13. Settlement of service charge refund, etc. following contract cancellation

    In the event of cancellation of the service contract pursuant to Article 11 the company will refund the refundable service charge to the traveler in accordance with the cancellation refund policy.

    In the event that the service contract is terminated pursuant to Article 12, we will refund the full amount of the service charge paid to the traveler.

  1. 14. Obligations and responsibilities of travelers

    In the event of a loss to the company or Vutler due to the intention or negligence of the Traveler, the Traveler shall be liable for such loss.

    If a traveler commits sexual harassment or sexual indecency against Vutler, the service contract will be canceled for reasons attributable to the traveler, and the traveler will be liable for civil and criminal charges. In addition, the traveler shall also be responsible for compensating the Company for damages and various expenses incurred by the Company.

    Travelers faithfully cooperate with Vutler’s guidance and requests for smooth service.

    Travelers shall not make unreasonable demands which are not directly related to service to Vutler without reasonable reasons.

    Travelers can create and post travel reviews on the platform after the end of the service. However, if a review-post falls under any of the following subparagraphs, the company may delete or change the post without the consent of the traveler.

    • If it contains anything other than the user’s personal experience
    • References not related to actual service (e.g., reviews of political, religious, social and environmental changes)
    • Supporters of harmful or illegal acts and violence or includes slang, sexual language, defamation, threats, or discriminatory content
    • In the event of an infringement of another person's rights (including intellectual property rights
      and the right to protect personal information)
      (e.g., including the real name, address or personal information of another person without the permission of the party)
    • Where it is objectively proven that a review post was used for the purpose of coercion
    • In case it includes information on the case under investigation by the company
    • Where a post is prepared for an illegal, unjust purpose or method equivalent to the above
    • In the case that the service has not been carried out normally, due to tardiness or absence, etc

    The travelers themselves are responsible for the storage of valuables and belongings. Vutler and the company shall not be liable for any loss or theft of any traveler’s valuables or belongings during service.

    To facilitate service, traveler should notify Vutler in advance of any disability or illness in the body, and the traveler is responsible for any problems caused by non-notification, and Vutler and the company will not be held liable for them.

  1. 15. Vutler’s general liability for damages

    Vutler shall be liable for damages incurred by the traveler if the Vutler violates the service contract. However, Vutler’s liability for damages shall be limited for 100% of the service charge if there is no damage to the traveler’s body.

    Vutler shall indemnify the traveler for any damage that she/he or her/his employee has caused to the traveler by intention or negligence. However, the traveler must submit objective evidence to Vutler or the company to prove the amount of damage.

    Vutler is not obliged to receive, deliver, or store any luggage during service, and is not liable to compensate travelers for any damage caused by loss, damage or delay in baggage.

  1. 16. Vutler’s liability for damages due to inconsistency in service content

    Compensation for damages under this section shall apply to any of the following reasons

    • Where a service contract is arbitrarily terminated by Vutler prior to commencement of service
    • In case the service contract is clearly inconsistent with the contents agreed and settled through the chat window in advance. Except as otherwise agreed between the parties

    Compensation for damages under this section shall apply to any of the following reasons

    Travelers who meet the following requirements may claim damages under this section from Vutler

    • Travelers themselves, such as agreeing or consenting to change the service content of Vutler, shall not directly or indirectly cause any of the reasons referred to in the subparagraphs of paragraph 1.
    • Reasonable efforts should have been made to prevent the occurrence of any of the reasons referred to in the subparagraphs of paragraph 1, such as objecting to the change of service contents to Vutler.
    • In the case of paragraph 1, the traveler shall notify the RedBik Customer Center (support@redbik.com) of the occurrence of the reasons referred to in the subparagraphs of paragraph 1 within 14 days of the occurrence of the reasons and submit data to verify the occurrence of the reasons.

    If the requirements of paragraph 3 are met, Vutler shall reimburse the traveler for damages in cash. In such cases, the amount of damages shall be limited to the service charge paid by the traveler.

    The Company reimburse travelers for damages obligations under this section on behalf of Vutler. In such cases, we may make a considerable amount of reimbursement for travelers to Vutler, who shall comply with the indemnity without objection.

    In the event of damages under this section, travelers may not claim damages from Vutler or the company on the basis of other provisions of this Agreement, including Article 16, unless they objectively claim and prove that the actual amount of damage they have suffered exceeds the amount of reimbursement under this section.

  1. 17. the obligation of the company to compensate for damages

    In connection with the brokerage of a service contract, if the Company or its employee intentionally or negligently damages the traveler, he/she shall compensate only for any damages incurred by the traveler.

    The Company do not take any responsibility for travelers or Vutlers in connection with law-related matters, such as compensation for damages incurred between travelers and Vutlers since the service contract was signed.

  1. 18. Vutler’s lateness

    Vutler will provide additional time-delayed service to travelers if they do not arrive at the meeting point by the appointed time.

    Travelers may terminate a service contract if Vutler does not arrive at the meeting point 15 minutes after the appointment time without contact from Vutler, in the situation that they have not received specific notice from Vutler about how they have been delayed in advance, the estimated time of arrival, and the time of delay.

  1. 19. Traveler’s lateness

    Travelers must comply with the meeting time on the service certificate, and in principle, if the traveler has not contacted them separately in advance, the service should start on time. If a traveler contacts Vutler after 15 minutes of meeting time, Vutler may terminate the contract in accordance with paragraph 4 of this section.

    If the traveler’s tardiness is less than 15 minutes, Vutler may provide additional perception-time-appropriate services to the traveler, unless special circumstances.

    If the traveler is late for more than 15 minutes, Vutler is not obliged to provide additional late-time services to the traveler as scheduled.

    If the traveler does not arrive at the Meeting Point later than 15 minutes after the appointed time without any contact, Vutler may terminate the Service Agreement under section 22.

  1. 20. Traveler’s lateness

    Travelers or Vutlers may not terminate the service contract arbitrarily without their agreement after the commencement of the trip.

    If the traveler’s tardiness is less than 15 minutes, Vutler may provide additional perception-time-appropriate services to the traveler, unless special circumstances.

    If a service contract is terminated in accordance with the other party’s agreement, matters concerning the refund of Vutler fee shall also be governed by mutual agreement.

    In connection with the termination of this section, the company are not obliged to refund any fees paid by travelers.

  1. 21. termination of contract due to reasons attributable to the other party

    Travelers or Vutlers may terminate the service contract if the other party has a significant difficulty in the progress of the service.

    In the event of termination of the contract under paragraph 1 due to the responsibility of the traveler, the traveler shall not claim a refund of the service charge.

    Vutler shall be obliged to indemnify travelers for damages in accordance with the general principles of Article 16 paragraph 1.

    If a traveler or Vutler terminates a service contract pursuant to this section, the termination of the contract shall not affect the right to claim damages.

  1. 22. Termination of the contract due to reasons not liable to both parties

    Travelers or Vutlers may terminate the service contract if the service is not available due to irresponsible reasons for both Vutler and Traveler.

    In the event of termination under paragraph 1, Vutler shall return to the Traveler a substantial proportion of the total service charges planned for the period for the Vutler fee.

    In the event of termination under paragraph 1, we will make a refund on behalf of Vutler in accordance with paragraph 2 to the Traveler after deducting the upper part of the Vutler fee paid by Vutler.

    In principle, the proportion of non-progress (or ongoing) service charges during the total service charges referred to in paragraph 2 shall be determined by agreement between Vutler and Traveler, and if not agreed, the company shall determine the proportion based on objective and neutral standards.

    With respect to termination under this section, the company and Vutler shall not bear any other obligations to travelers other than those provided for in paragraphs 2 and 3.

  1. 23. Obligation to explain

    Vutler shall explain to travelers the important content of the service contract and its changes through the platform.

  1. 24. insurance subscription, etc.

    The company may request Vutler to subscribe to insurance or mutual-aid or make a business deposit to pay the traveler for any loss in connection with the service.

  1. 25. Obligation to manage personal information

    The Company and Vutler shall legally manage personal information such as the name and contact information of travelers acquired in connection with the service in accordance with various statutes, such as the Personal Information Protection Act.

  1. 26. Use of photos taken by travelers

    Taken by Vutler in connection with the service, the company may use photos, videos, etc. after informing the traveler included in the photo of the purpose, scope, etc. of the use, etc. and acquiring their consent.

  1. 27. other matters

    If the contents of the service are not usual, it may be determined differently from the contents of this agreement only if there is a justifiable reason.

  1. 28. force majeure

    No party shall be liable for failure to comply with its obligations outside its control, such as fire, storm, flood, earthquake, accident, war (whether or not it actually occurred or declared), rebellion, riots, other civil unrest, epidemics, quarantine, natural disasters, or government action.
    The parties concerned shall notify the other party as soon as possible after the occurrence of a force majeure reason and shall resume the performance and compliance of the obligations under the terms and conditions as soon as possible after the reason is removed or discontinued.

  1. 29. other matters

    The Terms and Conditions of Travelers shall be governed by the laws of the Republic of Korea, and the jurisdiction of such litigation shall be governed by the agreement between the parties, and if no prior agreement is made, the jurisdiction of the Civil Procedure Act shall apply.

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