RedBik Travut
Privacy Policy
Notice date : Jan 02, 2021
RedBik Travut
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1. Introduction
RedBik Co., Ltd. (hereinafter referred to as “Company”) values customers’ personal information and complies with the privacy regulations under the Information and Communication Network Utilization Promotion and Information Protection Act and the Personal Information Protection Act.
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2. Collection and usage of personal information
2-1 Member
The company collects customer information according to the following for service subscription and use, analysis of usage performance statistics by using customized content recommendation services, service improvement, prevention of illegal/illegal use, and customer consultation (as per relevant laws). In each case, you can optionally collect location information.
Sign up and service consumption
- Sign Up – Name, ID(email address), password, Phone number
- Automatically created information – Device information(Model, OS version)
- Usage history - IP address, Cookie, service history, etc
- Refund – Refund account
Refund – Refund account
- Contract information - reservation date and time, payment amount, method, service category, chat history for the contract
Illegal or dishonest use includes receiving economic benefits such as discount coupons provided by the company by repeatedly doing sing up after membership withdrawal or cancellation after contract, doing illegal or dishonest activities such as activities prohibited by policies and name theft, etc.
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3. Providing personal information
The member's personal information is used within the scope specified in the " Collection and usage of personal information and is not provided to others beyond this scope. However, information necessary for the quality service provision is provided to third parties after obtaining consent from the members in the service use contract stage.
3-1 The provision of traveler’s personal information
- Recipient : Vutler
- Purpose : Service contract
- Information : Name, Service history, etc
- Retention and use period : Until membership withdrawal or contract expiry(Subject to relevant laws and regulations)
3-2 The provision of Vutler’s personal information
- Recipient : Traveler
- Purpose : Service contract
- nformation : Name, Gender, Service history, etc
- Retention and use period : Until membership withdrawal or contract expiry(Subject to relevant laws and regulations)
You can find out the personal information that is provided to 3rd parties per service in detail when you sign a service contract. ※ notice of refusal of consent, etc The provision of personal information is necessary for the use of the service. You may refuse to provide personal information, but the use of the service may be restricted.
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4. the entrustment of personal information
The company entrusts the following personal information processing business to external specialized businesses for smooth performance, such as providing services, maintaining/managing services, and providing user convenience.
4-1 Personal Information Processing Consignment Status in Korea
- Purpose : Payment processing
- Trustee and consignment work
- - EximBay : Credit Card - IM Port : Paypal
- - IM Port : Paypal
4-2 Status of consignment for overseas handling of personal information
- Recipient : Amazon Web Services Inc.
- Recipient Country : US
- Date & time : when needed for business purposes
- Method : Transfer over the network
- Data : Name, contact, email address and service history
- Retention and usage period : Until membership withdrawal
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5. Personal Information Retention and Use Period, Delete Procedures and Methods
The period of retention and use of collected personal information is from the time of signing on the service contract (membership sign up) to the termination of a service contract (membership withdrawal). In principle, the company destroys such information without delay after the purpose of collecting and using personal information is achieved. However, if it is necessary to preserve the information under the relevant statutes, the company shall keep the membership information for a certain period as prescribed by the relevant statutes as follows.
5-1 Reasons for retention of personal information under relevant statutes
In accordance with the Act on Consumer Protection in Electronic Commerce, etc.
- Records on the supply of payment, goods, etc. and records on the withdrawal of contracts or subscriptions, etc. - 5 years
- Records of consumer complaints or dispute handling – 3 years
- Records of indications and advertisements – 6 months
In accordance with the Act on the Protection, Use, etc. of Location Information
- Records of location information – 6 months
In accordance with the Communication Security Act
- Web Site Visit History – 3 months
5-2 Deletion procedure
After the purpose is achieved, the user’s personal information is transferred to a separate database (in case of paper, a separate document box) and is destroyed after being stored for a certain period of time (see 4.1) in accordance with internal policies and other relevant laws. At this time, personal information transferred to a separate DB shall not be used for any purpose other than the purpose agreed by the member or otherwise provided by law.
5-3 Deletion method
Personal information printed on paper shall be destroyed by shredder or incineration, etc., and personal information stored in electronic file form shall be destroyed using technical or physical methods that cannot be used to play back records.
5-4 Introduction of a personal information validity period system
The personal information of customers who do not have a record of use (long-term non-use members) will be managed separately and will be guided by e-mail address at least 30 days prior to the separate storage processing date. Personal information stored separately is destroyed after being stored for a period of time according to the reasons(see 4.1) for retention of information protection under the relevant statutes.
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6. Customer Rights and Responsibilities
6-1 Customer Rights
Customer may at any time request modification, withdrawal of consent, deletion or access to the collected information. However, the use of some or all of the services may be restricted when the consent is withdrawn or deleted. The personal information that the company collected can be found in the following ways.
- Mobile app by Redbik : Profile > Personal Information
Information not available directly through the RedBik Web or app can be found by contacting the RedBik Customer Center (support@redbik.com). If you wish to request withdrawal, deletion, or suspension of personal information consent, you can request it through the Redbik Customer Center. In addition, customers can withdraw their consent to collect and use personal information at any time by withdrawing from membership. Some or all of the services may be restricted upon such request. In addition, withdrawal, deletion, suspension of consent might not be processed in such cases as there are special provisions in the law, or inevitable to comply with statutory obligations, there is a risk of harming other people’s lives, property and other interests, or when failure to fulfils the contract is expected if personal information is not processed and the information subject has not clearly shown the intention to terminate the contract. The information will not be used or provided to others until the processing is completed. In addition, if the wrong personal information is already provided to a third party for rational reasons, it shall be notified to the third party without delay to withdraw, delete or suspend the consent.
6-2 Customer Responsibilities
Customers are obliged to protect their personal information, and the company is not responsible for any problems caused by information leak due to sell/lend/loss of ID(email address), password or access media, customer carelessness like leaving the device with lonon status, or hacking using technology that can be prevented by security measures based on relevant laws. The customer must keep their personal information up to date and is responsible for any problems caused by the customer’s inaccurate information entry. Member registration with another person’s information or payment processing by ID theft will cause the membership termination and may be punished in accordance with relevant laws and regulations. Customer is responsible for maintaining security for IDs, passwords, etc. and may not transfer or lend them to third parties. Customer is obliged to cooperate with periodic activities for security in accordance with the company’s privacy policy.
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7. Set up Internet access information files and guide customized advertising
To provide individual customers with a simple and efficient personalized service, RedBik can collect and store information that is automatically generated by the service use process or non-personally identifiable device information.
7-1 Cookie
Cookies are small text files that are transferred and stored to the device on website access to ensure efficient and secure Web use. If user visits the website again after the cookie is saved, the cookie recognizes the website user’s device and automatically recalls the past settings and past usage. In addition, by analyzing the service information visited, the time and frequency of service access, and the information created or provided (input) during the service use process, services (including advertisements) specialized to the taste and interest of customers can be provided. Customers have the option of cookies, and by setting options in their web browser, they can allow all cookies, check each time a cookie is saved, or refuse to save all cookies. User can check and change the cookie settings of the currently used browser through the following methods.
- Internet Explorer settings(Link)
- Chrome settings(Link)
- FireFox settings(Link)
- Safari settings(Link)
7-2 Personalized advertising
RedBik collects and uses online behavioral information through cookies and advertisement identifiers (ADID, IDFA) in order to provide customized advertisements to customers. The Korea Communications Commission defines online behavior information as online user activity information that can identify and analyze users’ interests, attentions, preferences and dispositions, such as website visit history, app use history, purchase and search history, etc. The online behavioral information the company collect is not linked to other personal information and does not identif individuals.
- Recipient : Facebook, Kakao, Google
- Data to be provided : User’s website visit history, user’s app usage history, user’s search history, advertisement identifier
- Purpose of use of the recipient : Provide customized advertisement based on user interest
Users can opt out of receiving these customized advertisements at any time, in which case random advertisements are exposed, not customized advertisements. Here’s how to opt out of receiving personalized ads:
- Android
Google Setting > Advertisement > Turn off the option for personalized advertisement - iOS
IPhone Settings > Privacy > Apple Advertising > personalized Ads
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8. Technical and administrative measures to protect personal information
RedBik is implementing the following measures to protect users’ personal information.
- Encrypted storage: In addition to the unique identification information, password, and payment information required by laws and regulations, phone numbers and e-mails are also encrypted and stored, and transmitted using encrypted communication sections.
- Safe management: We use an intrusion prevention system and a threat detection system to prevent the leakage and damage of personal information from hacking or viruses. The latest vaccine programs are used to prevent users’ personal information or data from being leaked or damaged, and personal information is safely transmitted and received over the network through encrypted communication.
- Minimization of personal information handlers: We minimize the number of employees handling personal information and reduce the possibility of personal information leakage by strictly managing personal information downloads. In addition, regular and irregular training is provided to raise the awareness of employees on personal information protection.
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9. Personal Information Protection Officer and Inquiry Information
We have designated and operated the person in charge of personal information protection and the department in charge as follows in order to take full responsibility for the customer’s related business and to handle complaints related to personal information and to relieve damage. Any inquiries related to personal information protection, complaints, damage relief, etc. that arise while using the services provided by the company can be inquiries by contacting the following. RedBik will respond and handle these inquiries without delay.
- Personal Information Protection Officer - Doha Choi, support@redbik.com
- Personal Information Manager - Roma Park, support@redbik.com
If you need to report or consult other personal information infringement, you can contact the following organizations.
- Personal Information Infringement Report Center: (Direct) 118 / (Web site: privacy.kisa.or.kr)
- Supreme Prosecutors’ Office Cyber Crime Investigation Team: (Direct) 1301 / (Web site : www.spo.go.kr)
- National Police Agency Cyber Security Bureau: (Direct) 182 / (Web site: cyberbureau.police.go.kr)
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10. Duty of notice
In the event of changes to the personal information processing policy, the company will notify you without delay in the notice section on the homepage or by e-mail, and take measures so that users can easily recognize the change at any time.